I am sending the letter below, to the South Bend Clinic with payment for back injections I got, and yes, during the scare over back injections tainted with meningitis, that has been given at this clinic during the month I was there. Well I complained, and was nice about it, and didn't enter into a "mental anguish" lawsuits. They avoided me, didn't give me information I asked for, and then when I did meet with them would tell me they would "see what they can do", then I leave, and they do nothing. So here is my letter.
Dear South Bend Clinic Administration,
I have voiced my concerns, been in the office several times, and mentioned why I think it is not fair that I have to pay for my back injections. On my last visit the staff said, "they would see what they can do." To then call me 10 minutes after I leave to tell me the hold on my account was lifted, but they can't do anything about the bill. So they just patronized me while I was in your office, which I guess is consistent practice for your staff.
My original complaint was over potentially getting meningitis. I asked, how could you be buying drugs that you don't test. You claim I didn't get the tainted shots, mostly because I didn't get meningitis. However you admit that you don't test medicines that you put in people, ever. So when I then asked, how do you know I got good shots? I was promised that my expensive back injections would cure my back pain for 6 months to maybe 2 years... so when I told your staff, and then my doctor on the follow up visit that the shots didn't even last 48 hours... the response was like that of a salesman, not of a doctor... you pitched for my insurance and I to buy more shots.
You don't know what you put in me.
You know I didn't get meningitis.
You know that the shots didn't work.
You admit that you don't know what you put in me,
because you don't test the drugs.
If this happened at a mechanic, or restaurant, or any business that had customer service in any capacity I would not have to pay for them. Another business would do something else to solve the problem. Yet you, despite potentially doing me harm, and despite knowing they didn't work, still are requiring me to pay. Wow.
So here is a check for my account balance. I no longer attend that doctor, unfortunately we love our family doctor or we would leave your company completely. I think it is a shame that your doctors act more like salespeople, and that your staff just deflect blame and don't take responsibility for this issue.
Sam Centellas